Shipping & Returns

Processing Time

All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. The time needed to fill an order varies from 1-14 business days.

All shipping is sent through the USPS; estimated 3-10 days.
Items marked “delivered” by the USPS are considered delivered for the purposes of cancellations.

Shipping

Buyers are responsible for providing an accurate and up-to-date shipping address.
If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact USPS with your tracking number to have your package rerouted.
If an item is not delivered to the buyer because of an inaccurate shipping address, please email us at contact@alwaysfaceforward.com, and we can begin the process of reshipment. The customer is responsible for the additional shipping cost.

Returns, Exchanges, & Cancellations

At this time, returns, exchanges, and cancellations are not accepted.
If there is an issue with your order, please email customerservice@alwaysfaceforward.com within 10 days of delivery to fix any issues & concerns.

Customer Service Contact